Order cancellation

Once the packaging and shipping process has started, it can no longer be cancelled.

Refund and Returns Policy

At Pottery Tools Australia, we are committed to ensuring your satisfaction with our pottery tools. If you are not completely satisfied with your purchase, we offer a straightforward refund and returns policy to address your concerns.

1. Returns

We offer a 100% money back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.

If you are unsatisfied with your order – please contact our support and we will do our best to help you out!

Customers will be responsible for paying return shipping costs.

We do not issue the refund if:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• Change of mind

If you wish to return an item, please follow these guidelines:

• Eligibility: Returns are accepted within 30 days of the purchase date.
• Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.
• Proof of Purchase: A receipt or proof of purchase is required for all returns.

2. Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. Please note:

• Processing Time: Refunds are typically processed within 7 business days.
• Shipping Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Exchanges

If you received a defective or damaged item, we will happily exchange it for the same item. Please contact us at [Your Email Address] with your order number and details of the product condition. We will provide instructions on how to proceed with the exchange.

4. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Sale items (unless they are defective or damaged)
• Custom or personalised orders

5. Return Shipping

To return your product, please mail it to:

Pottery Tools Australia

PO Box 1432, Chatswood, NSW 2067

You will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

6. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us at:

support@potterytoolsaustralia.com.au

We are here to help and will respond to your inquiries as quickly as possible.

7. Australian Consumer Law

Our Refund and Returns Policy is in addition to your statutory rights under the Australian Consumer Law. For more information about your rights, please visit the Australian Competition and Consumer Commission (ACCC) website.